Vishy Ram                                         

25528 Tomey Court

Aldie, VA - 20105

Cell: + 1 609 284 7018

vishy.ram@accenture.com

 

Profile

 

- Extensive 17+ years’ experience in information technology encompassing software systems design, development, Pre-sales, Proof of concepts and team management

 

- Successful with numerous large business development opportunities and team sales in 2013 to the tune of $16 million

 

-   Responsible to build and lead technical teams capable of consistently providing effective Salesforce.com solutions for Life Science, Finance, Retail and Enterprise Customers

 

- Senior Managerial experience with leadership skills, planning and budget accountability for delivery of enabling Information technologies across the enterprise

 

- Respected manager with National and International experience and accomplishments at corporate and divisional levels

 

- Provided ROI solutions for leading corporations in Customer Relationship Management (CRM), Supply chain management (Order management & Fulfillment), Strategic Mediation, and Revenue Assurance

 

- Successful team builder and change agent with extensive experience in delivery of integrated business process solutions and upgrading enterprise technical architecture

 

- Strong communications, presentation and organizational skills combined with a thorough understanding of architecture, design and engineering disciplines

 

- Proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner

 

- Successful Deployment of Sales Cloud & Service Cloud at Mobily & Comcast (2011-2012)

 

- Global deployment of Veeva CRM at Boehringer Ingelheim (2013)

 

 

Education

 

Double Master's Degree in Computer Science with distinctions

·  University of Pittsburgh (GPA 3.8/4.0)

 

 

 

National Institute of Information Technology

 

- Post-Graduate Honors diploma in System Management

- Programming Languages & Operating Systems

 

Nationality

 

US

 

Core Competencies

 

Ø      Enterprise Solution Architecture for (Tier 1) Telecommunication providers across the globe

Ø      IT & Delivery Management

Ø      Vendor Management  & Contract Negotiations  (Oracle, BEA, Telecordia and Microsoft)

Ø      Technical Pre-Sales / Solution specialist (Architecture)

Ø      Experience in Telecom BSS/OSS systems

o          Rating & Billing

o          CRM

o          Mediation

o          Service Activation

o          Order and Workflow Management

o          Inventory Management

o          Product Catalogue

o          Proactive Messaging Systems (Alerts – SMS, Email etc)

o          Voucher Management

o          Prepaid, Postpaid and Convergence

Ø      Experience in end-to-end systems delivery of large scale system implementation

o          Presales - Technical Proposals / Solution Development

o          Presales – Project Costing

o          Requirements Phase

o          Development

o          Testing

o          Data Migration / Conversion

o          Systems Integration using APIs and Web services

o          Support

o          Managed Services and System Operations

o          Project & Program Management (including Scope and Risk Management)

o          Selecting vendors and partners

Ø      Business strategy development, planning, execution

Ø      Building and managing high-performance delivery practices

Ø      Tracking and reporting the financial metrics

Ø      Delivering on balanced score card

Ø      Strong process orientation and software methodologies – Project Management, Software Development Life cycle, Implementation, Support & Maintenance and Issue Resolution Processes

Ø      Experience in wireless technologies, and knowledge of wireless computer networks

Ø      Knowledge of eTOM, TAM, NGOSS, TNA, SOA

Ø      Experience in software technologies - Java, Client-Server systems, Oracle, Unix/Solaris, TCP/IP programming, XML, C/C++, Windows.

 

 

Technical Competencies

 

Ø      Programming Languages: Java, C++, C, PL/SQL, SQL, Perl

Ø      Operating Systems: UNIX, Linux, Windows NT/2000/XP, MacOS

Ø      Databases: Oracle, SQL server, MS Access, Informix

Ø      Reporting Tools: Info Server10, Seagate Reporting Tools 10

Ø      Java/JEE Technologies: JSP/ Servlets, EJB, JDBC, AJAX

Ø      Hands-on with Architecture Frameworks: TOGAF, Zachman

Ø      Software Tools: Microsoft Office Tools, IBM Rational Tools-RUP, Microsoft .Net Framework, Roguewave Tools, UML, Oracle BPEL, Oracle BAM & IBM Solution Architecture Tools

Ø      Enterprise Service Bus: Aqua Logic, IBM WebSphere, Service Mix, Axis, Biz Talk Server & Tibco

Ø      SOA/Web Services: WS Standards (security, management, transactions), UDDI, SOAP, JBI, JWSDP, WS-Interoperability

Ø      Knowledge of Protocols/Standards: SIP, H.323, DSL, VoIP, Wi-Fi, WiMAX, MPLS, 3G, 4G –LTE, GMS, IPDR, DOCSIS3.0, PacketCable, and IP Multi Media Subsystem (IMS).

Ø      Telecommunications: Knowledge and experience working with a wide variety of network elements like HLRs, Switches, Short Message centers(SMS), Voicemail servers, multi-media servers(MMS), Call Management servers, Soft switches, Content management systems

Ø      Cloud Computing: Sales Force.com, Sterling Commerce encompassing IaaS, PaaS & SaaS

Ø      IBM Products: IBM WebSphere MQ, Message Broker,  IBM WebSphere Data Power Xi50, XB60, IBM Rational System Architect , IBM Infosphere MDM, PIM, IBM Tivoli Netcool SQM , IBM Data Stage (EDH), FileNet

Ø      Oracle Products: Siebel CRM, Billing & Revenue Management, ERP, Metasolv, Central Order Management, Work Force Management, Dynamic Decision Engine

Ø      Ericsson: CBiO (Ericsson IN, BSCS Billing, Ericsson Multi Mediation, Ericsson Multi Activation, (Service Orchestration Integrator – Ericsson Middleware)

Ø      Comptel: Comptel Number Management, Service Fulfillment, Mediation

Ø      Tax Software: Vertex – (CommTax 21)

Ø      Amdocs: Amdocs Billing System, Cramer, Bedrock Provisioning

Ø      Huawei: Convergent Rating and Billing Platform, PCRF – Policy Control & Rules Framework

 

Technical Certifications

 

- Dutch Civil Aviation - Licensed for Flight Planning, Navigation & Meteorology.

- Microsoft certification (MCSD)
- Oracle Developer

- Oracle Billing & Revenue Management (BRM)

 

 

 

 

Salesforce.com Certifications

 

Salesforce Admin 201 – (Feb 2013)

Salesforce Advance Admin 211 – (Mar 2013)

Salesforce Developer 401 – (Mar 2013)

 

 

Vishy was the recipient of a (Customer Satisfaction Appreciation Program Award) in recognition for a major project with the Ministry of Education in Canada during his tenure with CGI.

 

Vishy has a pending Patent with the Patent office for a “Multilingual Payment Center & Informational Kiosk” (Patent IDD – 2010252).

 

 

Professional Experience

 

Accenture
2015–Current

Distinguished Platform Architect Emerging Technologies:

Vishy is responsible to build and lead technical teams capable of consistently providing effective Enterprise solutions for Life Science, High-Tech, Finance, Retail and Enterprise Customers.

Senior Managerial experience with leadership skills, planning and budget accountability for delivery of enabling Information technologies across the enterprise.

Vishy has been at Stryker since May 2015 in the capacity of a Delivery Lead managing a $10+ million end-to-end Salesforce program for 2 of their divisions. He is responsible for the overall Solution & delivery working with both Stryker IS & Business to run the day to day management and phase gate of the Program.

In addition he is also working with the Stryker C level leadership on global CRM strategy and alignment with their ERP implementation.

Capgemini - (Mar 2013 – Apr 2015)

Vishy was instrumental working on numerous pursuits in 2014 and building a study pipeline of Salesforce.com projects for 2015. As a pursuit lead, he had responsibilities of reviewing and responding to client RFP’s, writing SOW’s, Proposals, Resource planning, lead customer Orals and Project Kickoff’s.

Vishy was consulting at a global IT & Mobile enterprise security firm. Integrated Sales Cloud with Eloqua, SAP ERP and Data warehouse. Solutioned a custom territory management to suit customers’ complex territory assignment needs. Key tasks include day to day project management, resource management and solution architecture from blue print to deployment, post go live support.

Vishy completed a consulting engagement at global pharmaceutical firm, Boehringer Ingelheim in the capacity of Salesforce Platform architect. Providing architecture guidance and integration expertise on implementing force.com application Veeva (pharmaceutical CRM) with seamless integration into BI's enterprise architecture systems (global ODS, CHC, Cegedim OneKey Cloud MDM, SAP - ERP, Biller, Payment, Inventory and Invoicing).

Vishy is also responsible for the global rollout of Salesforce Service cloud and integration architecture at Boehringer Ingelheim, starting in Europe July 2013.

It is a multiyear rollout project with Salesforce service cloud as the next component to be deployed Boehringer Ingelheim globally in 2013-14.

Vishy completed a short term project, deploying Salesforce Sales cloud for Johnson & Johnson at their Innovation Center. The Innovation Center has 200 users globally. He was also tasked to help shape the Phase1 architecture and integration with rest of the enterprise systems. Data migration was completed leveraging Salesforce Apex data loader for the 4 Innovation centers distributed across the globe.

 

Salesforce.com - (Feb 2013 - Mar 2013)

Vishy worked for Salesforce.com briefly in the capacity of a (Senior Technical Architect), got certified as advanced admin, developer and moved on to pursue his career in management consulting with Capgemini.

 

Mobily (Etihad Etisalat) - (Jun 2011 – Dec 2012)

Project- BSS Transformation (EA Phase 3)

Vishy joined the mobily EA phase 3 project in June 2011 as (Executive Manager/Chief Architect) working with the current Enterprise Architecture team that was already on site. Vishy’s key deliverables were focused on the Application Architecture and BSS strategic architecture roadmap.

In the capacity of a Chief Architect, Vishy was working on this project as a mobily resource to ensure the SI were shaping the Business, Application, Data & Technology architecture in line with Mobily’s vision.

As part of this Project scope, some of the key deliverables that were assigned to Vishy are as follows:-

·  Document all the “As-Is” Architecture systems, components and integration for each of the application in Mobily’s  current Land Scape

·  Document the “To-Be” enhancements that needs to performed on these applications as part of strategic roadmap

·  Identify gaps in current mobily architecture and propose complimenting solutions leveraging current mobily stack and or recommend new COTS products.

·  Build & document mobily EA SOA Governance model and stakeholder matrix

·  Detail and document the Strategic Architecture roadmap for the next 5 years from an application architecture perspective

·  Transformation & Rationalization of some key BSS Systems namely- Oracle BRM, Siebel CRM, Enterprise Application Integration layer

·  Architecting & Implementation of IBM InfoSphere MDM.

·  Architecting the strategic solution for mobily convergent unified charging platform

·  Reviewing solution design and working closely with the design teams on launching new functional capabilities.

·  Writing & closing RFP’s for strategic COTS solution such as Central Order Management, M2M, Partner Relationship Management, Re-Rating etc.

Vishy is also shaping the 5 year strategic roadmap architecture for mobily BSS landscape with key focus on CRM, Central Order Management, Network Mediation and Service Fulfillment.

Responsibility also include to build and lead an IT architecture team capable of consistently providing effective advanced and complex solutions for Voice, Data, Computer telephony, Video, Converged products and networks, including  COTS product selection, SI engagement, design and implementation.

Comcast - (May 2008 – Jun 2011)

Chief Architect Comcast Business Services (Herndon, VA, since 2008). Lead a team effort in collaboration with key customer Comcast Business Services in transitioning Comcast’s BSS and OSS (including Customer Master, Product Catalog, Billing, Ordering and Provisioning) to a next-generation SOA-based solution. Led the consultation within Comcast to modernize its 15-year-old billing system, and planned the migration of business processes and data.

·  Recruited by the CIO & Senior VP IT to be Comcast’s Commercial Chief Architect.

·  As Chief Architect for Comcast Business Services, a $2 billion business unit providing Ethernet and Advanced Voice Services to corporate clients, Vishy was responsible for architecting sales, service delivery and service assurance solutions supporting this fast growing business space. Vishy was also focusing on re-architecting their Order Management processes and systems as well as launching a brand new customer care tool for the business services call centers.

·  Vishy also provide end-to-end Architecture Roadmap and technical leadership for programs that affect Service Delivery and Service Assurance systems for this growing area of the company. Led an initiative to overhaul Sales and Order Management systems, engaged with business users to translate requirements to systems solutions, delivered the high level design, and oversaw the quality & consistency of the delivery vendors' technical deliverables.

·  Delivered Business service enterprise Order Entry/Order Management transformation from a Legacy platform to Next Generation solution involving both COTs products and leveraging the best of breed Comcast solutions, SOA layer in our current enterprise architecture.

·  Delivered key functionalities such as Business Class Trunking – Single/Multi PRI over DOCSIS3.0, PRI over Ethernet, Toll-Free Ordering & Provisioning capabilities, Directory Listing functionalities, Metro-Ethernet & Cell Back Haul capabilities, IMS and Broad Soft Application functionalities since May 2008.

·  Work with business stake holder on identifying immediate and long-term business needs that can be applied to the architecture solution.

·  Collaboratively defining the Enterprise Data Model, including centralized Customer and Product models, and a Data Warehouse solution.

·  Introduced and implemented two product-based solutions to significantly reduce Comcast’s operational costs, improve its marketing, and enhance customer satisfaction.

·  As Senior Enterprise Architect, oversaw the architecture, design, and development of all components (applications) for Comcast’s billing and customer-management products. Led numerous teams (managers, group leaders, software engineers) in building and launching new products.

·  Championed a business-model shift from fully customized solutions to (COTS) based solutions. This provided Comcast with centralized control over, and reduced costs for, project implementations & deployments. Steered the cultural change at Comcast to accommodate the new paradigm; overcame significant internal resistance.

·  Architected a mission critical project which lasted for over a year with the following COTS/ Custom system foot print. The solution had Sales Force (SaaS - cloud based) supporting Sales i.e. Lead/Prospect & Opportunity Management. Sales force CRM interfaced with Sterling Commerce to support product catalog, pricing, contract generation. Other systems which we leveraged to build the end to end architecture were Cramer - Circuit assign, design, logical inventory management, Century suites from Excelacom that supported the order capture, order management / work flow and business process management, Order orchestration. ESP (Web Logic) - SOA web-services to support location/address validation, web services to support billing account creation in Amdocs, CSG & SingleView billers, Master data management levering IBM MDM, Provision the services leveraging Comptel Service fulfillment and Comptel mediation to support CDR Collection from network elements. Broad Soft switches to provision the Trunking PRI customers.

·  Key Sales force, Sterling Commerce & Excelacom BSS Transformation project. Vishy also helped solution the consolidation of their Corporate & Consumer Sales Force under a single structure :-

As part of the Business & Technology Transformation at Comcast, Vishy provided a SaaS based solution leveraging best of breed products. He architected the solution to integrate Sales Force CRM with Sterling Commerce (CPQ - Configure Price Quote). We leveraged the of the Shelf integration between SFDC & Sterling to start with and matured the architecture to support Pre-Sales to Order capture with in Sales Force CRM.

Convergys Corp - Cincinnati & Toronto (Senior Manager) (Nov 2005 – May 2008)

 

Vishy was a Senior Manager with Convergys Professional Service Group. He has over 12 years experience in system analysis, design, development, end to end testing and day-to-day billing & ERP systems operation. Having gained extensive technical experience using different development tools on various platforms, Vishy has a good understanding of the system delivery life cycle and was well versed with different methodologies in system development.

 

He came with a strong background of Telco billing, Banking, Retail, Insurance and Financial applications having worked across vertical industry sectors, with numerous customers.

 

STC - (Riyadh, KSA)   (Aug 2007 – May 2008)

 

Vishy was at a Tier 1 Telco with over 25 million wireline/wireless subscribers on their next generation integration platform transformation program.

 

The overall project entailed working diligently with multiple vendors and integration specialists from Oracle, Seibel and BEA Systems in order to design a State-of-the-art Enterprise architectural solution.

 

The phased approach involved-

·              Detail strategic integration architecture supporting Convergys Infinys rating and billing platform (formally known as Geneva)

·              Integration architecture & strategy definition in support of true SOA model for Siebel CRM & Infinys rating and billing

·              Convergence strategy for multiple billers within STC  (Al-Jawal, Al-Hatif, Saudi Data & Wholesale)

·              Aligning and designing a robust integration strategy with ESB/SOA in focus

·              Deliver  Functional Solution architecture and Vision and road map revisions

·              Business process re-engineering in line with eTOM process and guidelines

·              Leveraged industry standard “Zachman” architecture framework to support the E2E Enterprise architecture

 

 

MTS Allstream Canada (Nov 2005 - Dec 2006)

Vishy was heading the MTS Allstream Enterprise Solution in Toronto/ Winnipeg Canada. The first phase called “Fast Track” was delivered and passed User acceptance tests in Sep 2006, ahead of schedule. This phase included, CRM integration with Siebel, Revenue assurance with SAP, Provisioning with Ericsson network elements, Payments, Bill inquiry, Pricing for over 100 different price plan offerings. Vishy in his capacity managed the deliverables of 35 resource onsite, with deliverable drops spaced out every 2 months. In addition to the components in the overall project, his responsibilities also included providing support and guidance to onsite System Integrators, liaising with MTS chief architect and PMO office on project status, to take the system into production by Nov 2006.

 

China Netcom - (Jan 2007 – Jul 2007)

 

Vishy was working with CNC, a Tier 1 prospect in China with over 120 million wireline subscribers on a multi-million dollar next generation rating and billing platform transformation program.

 

CNC and Convergys jointly agreed to conduct a proof of concept assessment (POC) for a future convergent billing solution.

 

The objectives of the POC were to demonstrate the features and functions of Convergys’ system, Infinys Rating and Billing, and provide feasible operations’ suggestions to CNC Convergent, combined with the demonstration.

 

The Convergys POC demonstrated a bundle of wired, wireless, data and pay TV services, supporting residential and enterprise customers.

 

In a multi-phased approach for Phase 1, Convergys focused on Rating and Billing of Post Paid services. Phase 2 was focused on other system modules, Customer Management and Pre-paid (online charging) / Post-paid scenarios.

The POC scenarios were defined in a joint 6 weeks workshop that took place prior to the configuration of the POC.

 

Key responsibilities included-

 

·  Provide on-site leadership and coordination of all aspects of delivery.

·  Manage relationships with senior level client executives.

·  Manage engagement financials with overall responsibility for meeting engagement forecast and financial targets.

·  Subsequent projects involved writing up detailed report on the Tier 1 Wireless Providers Next generation rating and billing platform and 3G Roaming solution.

Oracle Corp - Cupertino (Senior Solutions Specialist) (Feb 2000 – Nov 2005)

 

Telefonica Moviles de Mexico   (Nov 2004 -  Sep 2005)

 

Vishy was in Mexico at a leading Tier 1 Wireless Provider, working on an end-to-end adjunct data rating solution for their (GPRS/SMS/MMS/WAP and ODM) services. He led the client’s technical workshop and requirement gathering phase working with a team technical SME’s. He led a team of solution architect responsible for drafting a high level technical architecture and delivering detail design documents for their SDP Pre-paid interface, Custom Data Manager, ASN.1 (Abstract Syntax Notation 1) design, data structure development and SCL Customer management interface. His development team coded all of these key modules. The environment was Oracle 9i on HP-UX platform. Some of his day-to-day tasks are listed below:-

- Led High Level Architecture Solutions design and discussion.

- Advice on architectural and design ideas for the SDP Pre-paid interface and predictive mode.

- Coordinate and review SCL Account Management interface detail design.

- Pier Code review of Custom Data Manager.

- ASN.1 data structure.

- SDP Pre-paid custom Opcodes.

 

Sirius Satellite Radio - New York(May 2004 - Oct 2004)

 

Vishy was at North America’s leading Satellite Radio provider (Sirius), working on an end-to-end rating, billing, provisioning and fulfillment technical solution. His team led the client’s technical workshop and requirement gathering phase and was instrumental in putting together a high level functional architecture.

His team’s tasks also involved delivering detail design documents on device management framework, provisioning and fulfillment. He was responsible to code review some of these key modules and lead the system integration testing team. The environment was Oracle9i on Sun Solaris 2.7. Some of his day-to-day tasks are listed below:-

- Provisioning, rating and billing for retail consumers, OEM, special markets and fleets.

- Device Management Framework interface.

- Fulfillment interface.

- Synchronous provisioning interface from Infranet to client’s provisioning system.

 

Vodafone KK - Japan (Mar 2004 - May 2004)

 

Vishy was at Vodafone Japan, leading the Portal Advantage (Basis for Portal 7 release) Billing and Product Catalogue team to roll out new features and enhancements to address Vodafone Japan’s end-to-end rating and billing technical solutions.

His day-to-day tasks involved liaising with portal engineering to address technical design issues and gaps in the functional specifications and client’s requirement analysis documents/use cases. The environment was Oracle 9i Multi DB on HP-UX platform.

- Check Vodafone KK pre-requisites and update configuration guide in line with functional specifications/design documents.

- Check functional specifications and configuration guide for use case scenarios and address gaps.

- Create a demonstration guide for each of the technical enhancements/features that were addressed as part of this release.

- Demonstrate the new features and enhancements to Vodafone Japan’s technical group, executive team and Accenture SME’s.

 

XO Communication - Virginia (Oct 2003 - Feb 2004)

Vishy was at XO communications (Virginia), working on a Vertex (Telco) implementation. He was leading the Taxation Core team in designing, developing and deploying the telecommunication taxation applications at the client site. The tasks involved detail design, coding key Modules and eventually moving it to production. He also led the integration test team in modular testing of Phase II release. The environment was Oracle 8.1.6 on Sun Solaris 2.6.

- Implement the use of Vertex through an Interconnect pipeline to calculate usage taxes for Interconnect call detail records (CDR) using a batch stream. 
- Use Vertex (CommTax21) to calculate taxes on Monthly Recurring charges and Non- Recurring charges within Infranet using dm_vertex.
- Handling of tax exemption - This includes Nextel and other exemptions of new Carriers. 
- Ensuring records for Nextel and other exempt operators if applicable are not taxed using Vertex to enhance performance.
- Interface with Vertex (CommTax21) using a batch stream. 
- Read the (CommTax21) Link Area and retrieve the tax results received from Vertex.
- Aggregate and process taxed records through a separate pipeline, load into the Infranet Database using Universal Event Loader.

 

Vodafone - United Kingdom (Feb 2003 - Jul 2003)

 

Vishy was at Vodafone UK. (Newbury), working on building a multi threaded Rated Event Loader (REL) enabling pre-rated Call detail records (CDR) to be loaded into Infranet using Oracle sqlldr and updating the customer account and item balances.

He worked with Vodafone system test team helping them with IREL performance tuning, application stability and training. He was leading the Infranet Core team in deploying custom applications at client site in a Multi install/Multi DB environment.

 

ERP Solution Details:-

 

Axapta 2.5 – Vishy performed an upgrade from Axapta 2.1. Microsoft Biz Talk web services were consumed to integrate Vodafone Financial systems with Axapta 2.5.

·   General Ledger, composed of ledger, sales tax, currency and fixed assets features

·   Bank Management, Lock Box features

·   Customer Relationship Management (CRM)

·   Accounts Receivable, Accounts Payable

·   Inventory Management

 

SKC - South Korea (Jan 2003 - Jan 2003)

 

Vishy was leading the Proof-Of-Concept Workshop team at SKC South Korea. He articulated the demo to a wide SKC senior executive audience. His team’s development task involved modifying Infranet default business policies to accommodate client’s business requirements. Additional tasks involved custom module installation and integration testing.

 

TES/SaskTel Mobility - Canada

In his role as Sr. Technical Lead, Vishy designed and coded some of the more complex business logic related to Free Minutes Promotion, Mass Promotion and Usage Proration module for TES (Canada).
His development team’s task involved modifying Infranet default policies(C/C++) to auto assign Extended-rating attributes on account creation, code custom module to calculate over used resources and auto assign Extended-rating attributes for Hierarchical account structure. Additional tasks involved custom module installation and integration test case documentation.
 

Vodafone - Sweden (May 2002 - Sep 2002)

 

Vishy designed & implemented the Bass to Infranet Interface components based around the Universal Event Loader. He also wrote the Interface Detailed Design document and coded all the complex transaction logic for handling Bass data and Synchronizing the Rate Tables, Subscriber Data in Infranet.

 

Vishy used the Universal Event Loader (UEL) extensively, with Infranet Batch Controller and Batch Handler supporting the file management, automation functionalities.  All business rules were encapsulated in custom modules coded in (C/C++) (Infranet API’s) and these custom API’s were used to implement all the transaction logic for handling Bass data.

 

As Senior Technical architect Leading the Bass to Infranet Interface/Solution Team at Vodafone Sweden, some of his key tasks were: -

 

- Bass to Infranet Interface Design

- Code all the complex custom modules in (C/C++) (Infranet API’s)

- Install Infranet & Configure Vodafone’s Development & System test Infranet Environments

- Configure Universal Event Loader to handle Batch- Synchronization requests

- Configure Infranet Batch Controller & Batch Handler to automate their interface

- Create all the Universal Event Loader Templates

- Synchronization of Rate Table and Subscriber Data in Infranet

- Handling incoming CDR files & processing requests contained in these files, including the behavior of Infranet Server

- Troubleshoot Integration with LDAP, Messaging & Radius server

- Identify Single Point of Failure

- Verify the Oracle database parameters

- CMMP configuration & Load balancing for LDAP

- Guideline documentation and upgrade process to Infranet 6.0.3 & Oracle 8i

 

 

Data Access System Wireless ISP (India)

Vishy was on a foreign assignment in India (New Delhi) for 4 weeks working at India’s 2nd largest ISP. He did a complete system audit of the client’s Infranet architecture and configuration. He was also involved in performance tuning their production system using Portal’s Performance Tuning guide and went through the production readiness checklist. The environment was Oracle 8.0.5 and Sun Solaris 2.6.

- Troubleshoot Integration with LDAP, Messaging & Radius server.
- Identify Single Point of Failure.
- Verify the Oracle database parameters.
- CMMP configuration & Load balancing for DM_LDAP.
- Guideline documentation and upgrade process to Infranet 6.0.3 & Oracle 8i.
- Troubleshoot and correct the delay in DM_LDAP push to Directory Server, while inactivating users in Infranet.
- Create a utility for bulk account activation & inactivation using Infranet C API.
- Setup Universal Event Loader to load CDRs
- Create a new UAT environment.
 

CGI Information Systems - (Toronto, Canada)    

(Senior Technical Consultant) (Mar 1998 – Jan 2000)

 

Vishy was at Bell Canada working on migration of their billing systems from legacy system to NCR’s Teradata. His responsibilities include data mapping (DB2 to Teradata), preparing unit tests and system test environment and designing Seagate Crystal reports on the NCR 5150 Platform. The Project involved the migration of Bell’s BRIP, TOLL/IA and IMAGE databases from legacy system to NCR’s Teradata. The scope also involved migration of Sales/IA and SETI Gateways into a single logical data model implemented in two physical models and databases, single access environment (i.e. DB2 staging area database on the mainframe and Teradata EDW database on the NCR 5150 Platform).

 

In his role as a Senior Consultant, Vishy was at Molson Brewers, involved in the design and development of various applications for a national retail chain. His responsibilities included designing project specifications using the CGI methodology, developing sub systems and interfacing with the existing retail application (Retek V6.0). As lead team member, he was also responsible for implementation, training and support of the entire system. The System was developed using Oracle 8.0, Developer/2000 on HP-UX and Windows NT 4.0.

 

Ukrainian Credit Union System Administrator 
Toronto, Ontario, Canada (January 1998 - Mar 1998)

Vishy was responsible for the daily operations of the Zetetic banking system. His specific duties included the ATM and Member Card database management.

• Critical Systems support and day-to-day operations. 
• Running the (Zetetic) banking system.
• Interac and Point of Sale statement reconciliation.
• Systems trouble shooting.

 

KLM Royal Dutch Airlines - (Amsterdam, Middle East)

Flight Operations Officer (Feb 1993 - Dec 1997)

 

In his role as a Flight Operations officer, Vishy was supporting the KLM central flight planning system for their Middle East operations. His tasks, also involved day to day operations and running of flight plan reports for the flight deck crew. Retrieve meteorological weather data from the central weather reporting system in Amsterdam (NL).

 

He was also responsible for testing and evaluating some of the solutions provided by external vendors to resolve middleware problems and trouble shooting. Additionally he was responsible for organizing weekly technical meetings among different departments to evaluate some of the feasible solutions.

 

Professional Associations

 

- CIPS member since 2001

- CASE Solutions 2005

- Vision 2010 Conference Planning

 

Professional Awards

 

- CSAPA (Customer Satisfaction Appreciation Program Award), recognition for a major project with the Ministry of Education in Canada).